Introduction
Kashifa SMTP ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email delivery service.
Information We Collect
We collect information that you provide directly to us:
- Account Information: Name, email address, password, and contact details when you register
- Payment Information: Billing details for subscription processing (handled securely by Razorpay)
- Email Data: Sender information, recipient addresses, and email metadata for delivery purposes
- Technical Data: IP addresses, browser type, device information, and usage logs
How We Use Your Information
We use the collected information for:
- Providing and maintaining our email delivery service
- Processing transactions and managing subscriptions
- Sending service-related communications and updates
- Analyzing usage patterns to improve our service
- Detecting and preventing fraud, abuse, and security issues
- Complying with legal obligations
Data Security
We implement industry-standard security measures to protect your information:
- TLS/SSL encryption for all data transmission
- Encrypted storage for sensitive data
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Payment processors, hosting providers, and analytics services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers or acquisitions
Data Retention
We retain your data for as long as your account is active or as needed to provide services. Email logs are typically retained for 30 days for troubleshooting purposes. You may request deletion of your data at any time.
Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your account and data
- Opt-out of marketing communications
- Lodge a complaint with a data protection authority
Cookies
We use essential cookies to maintain session state and remember your preferences. We do not use tracking cookies for advertising purposes.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@kashifa.com
- Website: kashifa.com/contact
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.